Mail-in repair service. Buy-out / Trade-in option for unused phones (certain models)
If you ever need to repair your wireless mobile device to us for repair not available locally, you need to fill in our Mail-in Repair Service Online Form and submit to us prior to your shipping to us. We will call you to quote for the repair cost and time estimate, and you can make your payment online (via Paypal or e-transfer) prior to shipping your broken smartphone or tablet following our shipping instructions.
Mail-in Repair Instructions:
- Fill out the Mail-in Request Form and submit it online. We will review your repair request and call you to discuss about the repair issue.
- If you agree to our repair estimate, we will send you a Repair Authorization Number (RA #). You will need to mail in your phone with the RA# written on the Mail-in Request Form. You must also write the RA # on the outside of the box.
- We will contact you regarding your the repair costs and payment arrangements.
- Once you have made the payment through Paypal.com, your phone will be repaired and shipped back to you. Our turnaround time is usually less than 48 hours from the receipt of your phone!
Ship with a tracking number to the following address:
DynaSmar Wireless, 643 Bay St., Toronto, ON M5G 1M7, Canada.
We do not deliver to PO Boxes, so please use a physical address or your Paypal address and we insure each package for up to $100.
*** CLICK here to fill in your Mail-in Request Form.